MODEFACE Online Designer Outlet is a UK based premium fashion wholesaler and subscription based online designer store. We features a wide range of clothing and accessories from top designers and brands sourced from around the world offering our customers and clients the latest and highest quality fashion brands at a wholesale price. Our team is dedicated to providing an exceptional shopping experience and outstanding personalised customer service.

Yes, all the items sold on MODEFACE Online Designer Outlet are 100% genuine and authentic and have been purchased through our partner network directly from the brands, licensees, or official distributors. The authenticity and provenance of each product is verified and come with original tags attached.

At MODEFACE, we strive to offer our customers the best possible prices for high-quality fashion items. While we do not currently offer a guaranteed price match promise, we continually try to ensure that our customers get the best value for their money. However, we also understand that you may find a better price elsewhere. If you find a lower price on the same items, we will do our best to match or beat their price. Simply contact us at suport@modeface.co.uk with the details of the item and the competing price, and we will review your request.

We are an independent online designer outlet and retailer not a marketplace, when you make a purchase, you are buying the item directly from us and not a third party seller or shop, like when you shop on Lyst, Farfetch or Secret Sales for example. We ship designer items directly to you, and as an independent Company, we can reward our customers with amazing prices and offers that you are unlikely to be able to find elsewhere.

We are always happy to hear from our customers. You can easily get in touch with us via with us WhatsApp. Alternatively you can contact us through our contact form on our website or by emailing us at support@modeface.com. We will respond to your inquiry within 24 hours. Additionally, you can also reach out to us on our social media channels such as Facebook and Instagram. We are always available to assist you with any questions or concerns you may have.

A: At MF-Designer-Outlet, we value our loyal customers and offer an exclusive loyalty points program to reward your continued patronage. Once you become a member, you earn points on every purchase you make on our site. For every dollar spent, you receive a certain number of points. These points can be accumulated and redeemed for discounts on future purchases, allowing you to get even better deals on the designer brands you love. Additionally, members benefit from special offers and early access to sales events. To join, simply create an account on our website, and start earning points with your first purchase. Stay stylish for less with MF-Designer-Outlet's loyalty program!

The average delivery time is 1-3 business days for the EU and 3-5 business days for the rest of the world. We are always working hard to ensure that our customers receive their orders as soon as possible and only use DHL and FedEx premium partner delivery services.

Yes, we only use Fed Ex and DHL to ensure your parcel arrives safely. You will be advised of your products delivery status and provided a tracking number once the parcel has been processed by the relevant courier for transportation.

Once your order is processed, we will send you you an email to let you know and provide a link to the delivery company and a tracking number. In your members account , the order also changes its status to fulfilled and you will find the tracking number in the My Orders section. You can also copy the tracking number from their and search for it on the selected delivery company's website. If you pay via Paypal you will also receive the tracking information through them.

A: At MF-Designer-Outlet, we strive to offer our customers the best value for their money, including competitive shipping rates. For all orders over £50, we provide free delivery as part of our commitment to customer satisfaction. For orders under £50, a standard delivery fee of £12.50 applies. This ensures that whether you're purchasing a single item or indulging in a shopping spree with our extensive selection of designer brands at up to 70% off, you can be assured of clear and straightforward shipping costs.

Yes, We offer a simple 14-day return policy from the day the package is delivered.

At MODEFACE, we want you to love your purchase. If for any reason you are not completely satisfied with your order, you can return it within 14 days from the delivery date for a full refund. We can supply a link for a shipping label, or provide the returns address for the item and you can make your own shipping arrangements. As these are luxury designer brands we only accept returns with tracking numbers via our trusted delivery partners, DHL, FedEx and UPS. Please ensure the item is in its original condition, unworn, unwashed, and with the original tags attached. If you have any further questions or require assistance with your return, our customer service team is always here to help.