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DELIVERY MODE

Free Delivery Available


SHIPPING, DELIVERY & RETURNS
 

Below are the important details. If you need more information, reach out to us and we will be happy to help.

Free Delivery

Worldwide free delivery on all orders over £75.

Delivery Time

The delivery time depends on the location. It takes 24-48 hours to dispatch the package, and 1-3 business days on average within the EU, or 5-7 business days outside the EU to deliver it.

Tracking numbers

We only ship with DHL, Fed Ex and UPS all of whom provide a tracking number. A link will be sent to you via mobile phone number by the shipper to track and manage the delivery once the parcel is on its way. You will also receive an email from Modeface with the tracking number and to let you know the parcel is on its way. If you are a member this information is also available on your account page.

Returns

We offer a hassle free 14-day return policy from the day the package is delivered to you. Simply complete the returns form below to initiate a return. 

Delivery Options

The courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice with instructions on how to proceed to collect the package. 

Delivery Locations

We offer delivery to the UK, EU and US (up to $800) with VAT and duties paid. Other worldwide deliveries may be subject to tax and duties by customs authorities. All orders are shipped with either UPS, FedEx, or DHL.

Customs

We provide all the necessary documentation for customs. We ensure customs fees on items exclusively imported to UK customers are paid by Modeface Ltd. The price you see at checkout is the final price, with no extra charges on top.

returns label

Returning an Item

Please complete and submit the form to return an item.

Any other questions please get in touch via email Support@modeface.co.uk

Please selet how you would like to return the item
Please upload images of faulty item

Thank you for completing the returns form.We will email you as soon as we have processed your request.

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